Customer Service Representative

Job description

The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Benefits: - 15 days of paid time off - Competitive medical, dental, and vision plan options - Health Savings Account with employer match option - Paid Parental Leave - 401(k) with an employer match up to 4% - Supplemental health plans through Aflac - Employer paid basic life insurance - Employee paid short-term disability option - Employer-paid long-term disability - Mental health support through Employee Assistance Program - 7 paid holidays annually Requirements: - Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. - Communicate clearly and concisely with on-the-road employees to give instructions and assistance. - Answer incoming and make outgoing customer telephone calls. - Receive and resolve, within established guidelines, customer questions and concerns. - Moni...