Resident Relations Manager - Senior Living

Job description

Resident Relations Manager Location: Avamere at Las Vegas - 6031 West Cheyenne Avenue, Las Vegas, NV 89108 Pay Range: $55k - $65k / Annually Apply now at: Arete.Jobs: A Resident Relations Manager in an assisted/independent living community serves as the primary liaison between residents, their families, and management to ensure high satisfaction, safety, and a positive living experience . They resolve conflicts, manage concierge services, facilitate move-ins/outs, and drive retention by providing exceptional, personalized customer service. Essential Duties and Job Responsibilities: - Act as the main point of contact for resident inquiries, complaints, and concerns, ensuring timely resolution. - Coordinate the entire admission and discharge process, including apartment readiness and welcoming new residents. - Deliver high-level service to promote a positive community experience and high retention rates. - Organize social functions, community events, and maintain clear communication channels (newsletters, meetings) with residents and families. - Proactively address and mediate conflicts between residents or between residents and staff to maintain a harmonious environment. - Ensure co...