CUSTOMER CARE REP

Job description

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED: THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS EDUCATION and/or EXPERIENCE: Three years of customer service experience. Two of the three years in a Call Center environment preferred. Knowledge of transportation services and operating policies and procedures is desired. Must have excellent verbal and written communication skills. Some positions may require bilingual skills (English and Spanish) in order to meet bilingual staffing needs. Intermediate level analytical and problem solving skills are required. Must have excellent interpersonal and communications skills. Must have good personal computer skills. Candidate must successfully pass a customer service, writing and grammar assessment credit check and criminal background investigation administered by the Recruiting branch. Knowledge of ADA, Title VI, and Title VII federal regulations desired. Directly related experience may be substituted for education on a year-for-year basis. INTERVIEW SELECTION PROCESS: The selection process may include one or more component...