Service Delivery Director

Job description

Service Delivery Director Location: Basingstoke customer site (with regular travel to London and Corsham) A Vacancy exists for a Service Delivery Director to join a project and lead service delivery for that programme. You will manage the overall delivery of services under the contract whilst leading a team of Service Directors. You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities. Key Accountabilities: Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu. In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service. Proactively manage internal and external suppliers in a service partnership as ‘one service team’. Owns the continual improvement of Service Delivery standards & practices through the production and delivery of...