Service Manager 80-100%

Job description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story. The Service Manager has overall responsibility for the day-to-day delivery of the services according to the contractually agreed terms and service levels. In this capacity, he/she is “fronting” to delivery units of Sunrise towards the customer as the SPOC. He/she will display the highest level of customer service while developing lasting customer relationships. YOUR CHALLENGE: - Own and manage the day-to-day operational relationship with assigned enterprise B2B customers - Drive customer satisfaction and engagement, fostering long-term relationships and organic growth - Take full ownership of customer issues, ensuring timely resolution and high service quality - Define, implement, and continuously improve service procedures, policies, and standards (ITIL-based) - Monitor, analyze, and report on service performance, including ful...