File Transmissions Technology Support I

Job description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank Transmissions, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. As a Technology Support I, you will serve as a front‑line client contact, primarily handling inbound phone calls while also managing email and internal case work. This role is critical to delivering consistent service levels, accurate documentation, and a strong client experience, while complying with risk, privacy, and escalation standards in a regulated environment. Team hours in Tampa are 8:00am–9:00pm ET. Analysts must have flexibility to support business needs, including working the 12:00pm–9:00pm ET. Job responsibilities: - Serve as a primary inbound contact center resource, handling client inquiries prim...