Aero Product Service - Quick Response Center Leader
GE Vernova · Houston, Texas, US
Job Description Summary As the Quick Response Center (QRC) Senior Engineering Manager, you will lead a high-impact, global team of Product Service Engineers...
Job description
Job Description Summary As the Quick Response Center (QRC) Senior Engineering Manager, you will lead a high-impact, global team of Product Service Engineers (PSE) who are the front-line for technical issue resolution for GE Vernova’s aeroderivative gas turbine fleet. This role will combine strategic leadership, coaching, and technical domain expertise. You will be responsible for driving the technical disposition for urgent field issues, ensuring the operational reliability of the LM2500, LM6000, and LMS100 fleets, and fostering a culture of continuous improvement through Lean principles. Job Description: Roles and Responsibilities: Front-Line Leadership : Provide daily and strategic leadership to a globally distributed team of Product Service Engineers to drive rapid customer issue resolution, prioritizing Safety, Quality, Delivery, and Cost. Technical Domain Expertise : Act as a senior technical authority for aeroderivative gas turbine operability, specifically focusing on troubleshooting and resolution for LM2500, LM6000, and LMS100 models. Operational Excellence : Own the operating rhythm (standard work) for the QRC, utilizing a Lean mindset to reduce response cycle times and i...