Call Center Specialist

Job description

Summary Job Description: Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist r esponds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience. Requirements: - High school diploma or GED required. - Prior Customer Service experience necessary. - Medical office and call center background preferred, but not mandatory. Work Experience: Education: If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.