Surgical Patient Scheduler - Call Center (On-site, Full-time)

Job description

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Scheduling Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice. This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you! Location: Maumee, OH: What You’ll Do: Greet patients in a friendly, professional manner and manage phone communications Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately Educate patients on their appointments and insurance eligibility Collect and enter accurate patient demographic data into our electronic health record Support exam staff by recognizing the exam process and recording details accurately Optimize schedules and help the practice run efficiently Maintain a high standard of service and quality care with every patient interaction Minimum Qualifications: High school diploma or e...