Technical Support Representative

Job description

About Us Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: The Technical Support Representative will work with internal and external customers to provide support, resolve issues, and ensure a positive customer experience. This role focuses on troubleshooting, case management, and customer support rather than advanced technical engineering work. What you’ll do: Primary Responsibilities: Appropriately action daily reports and provide status updates in a timely manner Keeping meticulous records and technical support logs, follows established company procedures and but not limited to solving problems over the phone. Gather a...