User Support and System Specialist

Job description

Job Title: User Support and System Specialist Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Local: Anticipated Posting End: 9/1/2026: The Fusion Analysis and Development Effort (FADE) is seeking a dedicated and proactive 24/7 User Support and System Specialist to join our team. In this role, you will leverage your operational intelligence experience to support continuous availability and performance of our applications by monitoring systems, providing user engagement, data familiarization and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting FADE Applications, to include MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive. Responsibilities: Key Focus Areas: - User engagement - Direct support to software development efforts using your operational IC experience - Rotating 24/7 system monitoring and help desk support - First line troubleshooting if/when software issues occur User Support: - Leverage intelligence and operational...