Elevator & Escalator Key Account Manager

Job description

Key Responsibilities Strategic Account Ownership: - Own overall relationship management for assigned strategic accounts, serving as the primary customer advocate and internal coordinator. - Develop and execute account growth plans aligned with commercial objectives, including opportunity identification, forecasting, and pipeline visibility. - Gain and maintain a deep understanding of customers’ business goals, challenges, and operating models to deliver tailored solutions. Cross‑Functional Leadership: - Lead cross‑functional coordination across sales, product, technical, logistics, marketing, and support teams to deliver integrated solutions and seamless customer experiences. - Partner with Sales to align on customer commitments, ensuring clear, realistic expectations and transparent communication. - Lead preparation and delivery of proposals, contracts, customer business reviews, and strategic presentations. Customer Experience & Issue Resolution: - Proactively manage customer expectations and risks by identifying issues early and coordinating timely resolution. - Resolve customer complaints and escalations by engaging appropriate internal resources and driving solutions within ag...