Dispute & Query Associate

Job description

Dispute & Query Associate What you will do: GBS brings together nearly 2,000 employees across several countries and entities, working in a coordinated manner to provide top-tier efficient and compliant business support to Business Units and Corporate functions. Amongst others, the GBS includes an Invoice-to-Pay (I2P) department, which mainly covers invoice processing, T&E processing, payment handling, dispute resolution, and queries management activities. As a Dispute & Query Specialist, you will be responsible for the accurate and timely resolution of supplier invoice disputes and queries for a large panel of entities, business partners, and suppliers. You will ensure that queries are answered in line with policies, regulatory requirements, internal controls, and Service Level Agreements (SLAs), contributing to operational excellence and overall compliance . Responsibilities: Dispute Resolution and Queries Management: - Qualify and investigate internal & supplier queries regarding Accounts Payable (invoice status, payments, discrepancies) from internal and external stakeholders. - Investigate and resolve Accounts Payable disputes and discrepancies, such as pricing & quantity misma...