Service Manager IoT (all)

Job description

We are 1NCE 1NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape. As a key player in the industry, we are on a mission to change the telecoms/IoT landscape. With a focus on innovation, customer satisfaction and industry leadership, 1NCE is ready to change the system. Your team: Join our international Service Delivery Team on a role of Service Manager ! Together with other professionals you will be accountable for customer facing operational processes and responsible for the service delivery and service design towards our customers. We are looking for specialists located in Europe in a remote working mode . Your mission: Service Delivery & Customer Operations: You are accountable for all customer-facing operational processes and responsible for both service delivery and service design towards our customers. You manage Service Delivery performance on a tactical level according to defined SLAs and act as the functional and hierarchical reporting line for your assigned customers. Service Provider & Partner Management: You ensure high-quality service by managing 1NCE service providers in line with SLAs, while also taking care of partners and key acco...