Processing Representative II

Job description

WSP is currently initiating a search for a Processing Representative II for our Costa Mesa, CA office. JOB SUMMARY: The Processing Representative II (PR II) is responsible for assisting customer with special and /or challenging issues by performing detailed-oriented account research and case resolution. Assist customers in resolving complaints concerning billing or service rendered. The PR II also provides support in posting payments, processing returned mail, responding to inbound mail and pre-collections back up when needed. Processing Representative II may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBLITIES: Include some or all of the following. Supervisor may assign other duties as needed. Promote positive customer relations with customers and coworkers Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems Assist in processing returned mail: Assist in processing inbound mail which includes payment posting, account updates and account inquiries Assist customers and violators in resolving open...