Contact Center Manager

Job description

Assurant is seeking a Manager for our Contact Center. Do you enjoy motivating, developing, and leading others? Do you want a position where you can make a difference every day in the lives of our clients and have the opportunity to learn and grow in your career? Do you like variety and have the ability to multi-task and manage change? Our Contact Center Manager position is responsible for planning, organizing, leading, controlling and coordinating the day-to-day activities of a team of contact center associates involved in providing services in the area of Hazard Outsourcing. Title: Contact Center Manager Overview of Position: The Contact Center Manager at Assurant plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing. Hours are 11AM to 8 PM ET Successful candidates for the Contact Center Manager position will have demonstrated management competence and have an understanding of the mortgage banking and insurance industry processes. The Contact Center Manager will manage a multi-function team servicing specialty clients with complex processing needs. In addition, the Manager will also provide b...