Administrative Coordinator, FM Help Desk

Job description

Reporting to the Client Services Supervisor, the Administrative Coordinator, Help Desk is responsible for overseeing Facilities Management’s (FM) front desk coverage and student team, receiving client requests for service, providing follow up on requests, and providing general administrative support for the FM department as directed by the Client Services Supervisor. The Administrative Coordinator supports FM’s involvement in on campus events and assists with notifications and communications as needed. This role is instrumental in maintaining high standards of customer service, communication skills, and operational efficiency. Position Specific Accountabilities: 1. Help Desk Support: · Manages the daily operation of the Helpdesk including emerging maintenance trends, student staffing, and timely response to campus inquiries for service & maintenance. · Manages the student hiring and training process within the Quality Assurance Office to ensure the successful operation of the Facilities Management team. Leads other student teams as needed, such as Building Inspectors, etc. · Familiarize and support with FM-related software; Provide clerical assistance in the maintenance of FM docum...