Float Patient Services Associate (Part-Time, On-Site) - Bilingual Required (Spanish/English) - $21.00/hr

Job description

Job Description Summary: Job Description: ROLE AND RESPONSIBILITIES Insurance: Phones: HIPAA: Other: - Provide exceptional customer service to all patients, visitors and callers - Oversee the safe, efficient, and comfortable atmosphere of the reception area - Greet patients and other visitors to the agency and assist them as appropriate - Review schedules to ensure accuracy and fill appointment opportunities - Schedule and reschedule appointments in accordance with CHC scheduling guidelines - Collect, verify, update and document patient demographics, insurance information and forms - Review and complete Telephone encounters (TEs) timely and accurately - Reconcile patient visits daily - Verify active insurance coverage and status and keep information updated - Collect patient payments, balances and copays - Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date - Complete end of day reporting and ensure records balance - Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines - Ensure forms are completed and accurate, including assisting patients in completing...