Manager, Professional Services

Job description

Job Description: Manager of Professional Services SpaSoft: THE COMPANY: SpaSoft is the pioneer of spa and activity management systems and is the longest-standing solution with over 20+ years of experience. Paving the way for spa professionals all over the world, our mission is to empower each individual in the spa and wellness industry with the tools they need to create an unforgettable guest experience. Evolving with the ever-changing needs of the spa & wellness industry, we are committed to creating solutions that empower our users, inspire creativity and produce results. SpaSoft is a proud member of Jonas Hospitality. POSITION: Reporting directly to the SpaSoft President, this role owns the end-to-end customer onboarding and delivery experience, ensuring projects are executed with clarity, consistency, and pace. You will lead a high-performing team while remaining hands-on for complex enterprise deployments and strategic customer engagements. This role is central to operational innovation at SpaSoft. We are looking for a leader who actively identifies opportunities to automate onboarding workflows, leverage AI to improve delivery predictability, and partner closely with Developm...