Customer Engagement Rep I

Job description

LinkActiv Group It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business . The Customer Engagement Rep I position is a Full time, Regular position. MAIN RESPONSABILITIES: - Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more. - Guide customers on products, services, and pricing; respond to related inquiries. - Apply customer service skills to identify needs and resolve issues. - Collect and input customer information into the system. - Document interactions and agreements with customers. - Review and confirm agreements made with the customer at the end of each interaction. - Ensure customer satisfaction in alignment with service standards. - Use and care for assigned resources such as workstations, computers, and headsets responsibly. - Maintain ethical conduct and confidentiality regarding the project, operations, and databases. - Follow project policies and quality assurance procedures. - Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry,...