Customer Support Manager / Warehouse Manager

Job description

Overview You're a leader who is passionate about building teams that delivery exceptional service and create a seamless customer experience. Come, discover a career that's designed to be different! At Room & Board, our leaders are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high-caliber teams, and contribute to building their business. As a Customer Service Manager | Warehouse Manager , you’ll report to and be a strong partner to our Delivery Market Manager, joining a team of 3 leadership peers who work collaboratively to lead and inspire a team of over 40 staff members. Your individual focus will be leading and developing of 5 Customer Support Associates—those who guide and educate customers throughout the delivery process, ensuring a smooth and thoughtful experience. This is a high-impact, hands-on leadership role in a fast-paced, customer-centric environment. Location: 9 Garden Street Moonachie, NJ 07074: Schedule: Tuesday through Saturday (Sundays/Mondays off), with additional hours and flexibility as needed to fulfill the responsibilities of the role. Hours: 7:30 a.m - 4:00 p.m., with additional hours and flexibil...