Clerk-Call Center

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. SUMMARY: Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. •Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center •Accurately process, document and record mail correspondence •Research and review correspondence to assess action to be taken •Prepares paperwork for processing of refund due to customers •Schedule hearings •Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. •6 month of high volume call center experience •Excellent oral and written communications skills. •Ability to work in a fast paced, high volume area. •Candidate must be available to work betw...