Operations Analyst - Digital Sales

Job description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Digital Operations Analyst' to join our ever-evolving Digital Sales team and help us unleash the potential of every business. This newly created role is responsible for monitoring, analysing, and optimising digital processes, platforms, and systems to drive efficient and effective business operations. Combining data analysis, technical expertise, and operational insight, the role focuses on improving performance, identifying optimisation opportunities, and supporting the continuous evolution of digital capabilities across the organisation. What you’ll own as the Digital Sales Operations Analyst: Analyse performance across digital channels (e.g., website, mobile app, paid media) to identify trends, issues, and opportunities. Track and report on key metrics including conversion rates, traffic, engagement, and revenue. Compare performance across sales channels (e.g., Digital, Telesales, eCommerce, POS) to inform strategic decision-making. Monitor end-to-end customer journeys and application funnels, identifying drop-off points and recommending improvements to increase...