Customer Services Administrator

Job description

Customer Service Administrator CCS Location: Aerodrome Business Park, Rathcoole, Co. Dublin Department: Community Care Services: Reports to: Community Care Services Manager Contract type: Principal Duties and Responsibilities: - Dealing with internal & external customer enquiries/requests - Ensure that customer queries and issues are resolved promptly and thoroughly - Accepting and entering customer orders - Scheduling orders for delivery/collection - Generating delivery/collection dockets and manifests - Liaising with drivers to ensure efficient & timely delivery of product to customers - Completing deliveries & collections on system - Collecting and matching proof of delivery to completed tasks - Monitoring and issuing of stock to backorders - Assigning calls to repair technicians - Monitoring status of repair calls and chasing outstanding calls with technicians - Logging and managing PPM schedule for HSE equipment - Handle customer issues/complaints - logging, distribution, follow up and reporting of issues - Logging, preparation and issuing quotations to HSE - Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regu...