Customer Experience Manager - UK/EMEA

Job description

About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives. About the Role: This is an early, hands-on hire for the UK/EU region where flexibility is essential. You will own the end-to-end customer experience for regional customers — blending technical onboarding/implementations, in-timezone support coverage and post-implementation success. The role is broad by design. You’ll handle tactical ticket and onboarding work, act as an escalation partner for technical issues, and develop customer relationships that drive adoption and expansion as our EMEA book grows. What you’ll do: Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer. Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes. Act as a technical escalation partner and subject-matter advisor,...