000400 - Call Center - Phone & Schedule Specialist

Job description

Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user. Qualifications: - Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner. - Gathers and documents all information from the caller thoroughly and accurately. - Answers as many callers’ questions as possible without the need for transferring the call. - Thoroughly understands the reason for the call. - Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure. - Cancels or confirms patient visits as requested by callers. - Accurately updates and inputs all relevant data into computer. - May rotate in offi...