Growth Customer Success Manager (Specialty Contractors)

Job description

The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities: - Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement - Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption - Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed - Design, deploy, and iterate on automated email sequences and AI-generated outreach that...