Complex Legal Advisor

Job description

Job Purpose To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs. Key Responsibilities: - Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim. - Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm. - Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files. - Develop strong client relationships to minimise complaints and enhance the firm’s reputation. - Keep insurers fully informed of claim progress to mitigate potential exposure and maximis...