Customer Service Representative

Job description

FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Talks with customers by phone to go over the customer list. - Review retailer checkout sheets for items wrong with home when it arrives at the lot. - Guide contractors working for their plant. - Enter service orders into the service system. - Assign correct parts to each item on service order. - File completed work orders. Competencies: - Must have strong attention to detail - Must provide a high level of customer service - Must have strong communication skills both internal (Champion) and external (Customers) - Must have a great work ethic - Must live the Champion Operating Principles Qualifications: - Must have working knowledge of Microsoft Office - Previous experience in manufactured/modular housing desired EEO Statement: Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender...