Lead Intervention Specialist- Overnight Shifts

Job description

Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesPosition Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Lead Intervention Specialist provides oversight to a designated 211 shift to endure shift management and maximum performance is attained. This position reports to the Contact Center Supervisor and in their absence the Program Manager of Gateway Services. Strategic/Transformational Duties and Responsibilities: Provide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person. Serve as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services. Assist in the overall quality assurance process by conducting qualitativ...