Dispatcher

Job description

Company Name Hamilton Plumbing, Heating, A/C, Rooter Overview: Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: - Additional monthly incentives available for all Full-Time dispatchers Insurance available after 31 days: Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA: 401(k) with company match 13 days PTO + 8 paid holidays - Frequent employee appreciation events/happenings Company-paid life insurance: Weekly direct deposit: Ongoing training and career advancement: Responsibilities: Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role. Requirements: Prior dispatch, scheduling, or call center experience required Proficiency in Microsoft Office and multi-line phone systems Familiarity with local geography to support route planning Must report daily to the office (not a remote pos...