End User Support - Canberra

Job description

****** INTERNAL APPLICATIONS ONLY *******: Our Why: Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why): This is an onsite role in Canberra working as a Desktop Support Engineer, where you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services. What you’ll do: At the moment, as Desktop Support Engineer you will be focused on: We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. - Providing excellent technical support in a high-paced environment where customer satisfaction is paramount - Assisting new users with their IT hardware collection and setup. - Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to re...