Customer Resolution Officer

Job description

About us Over the past 25 years, Bluestone has become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future. We offer our award-winning lending solutions directly to brokers, allowing them to help their clients; from the self-employed, to those with imperfect credit or seeking niche lending needs. It’s this spirit of constant innovation and relentless customer focus that earnt us the title of 2025 Non-Bank of the Year. Are you ready to join one of Australia’s fastest growing lenders? About the role: It’s an exciting time to join one of the leading non-bank lenders in Australia as we embark on ambitious growth plans across the country. Are you ready to play a critical role in protecting customer trust and ensuring issues are resolved with integrity? As our Customer Resolution Officer, you’ll sit at the centre of our Internal Dispute Resolution (IDR) function, overseeing the end‑to‑end process to ens...