Sr Director, IT Infrastructure, Client Relations & Managed Services

Job description

Summary The Senior Director, IT Infrastructure, Client Relations & Managed Services is a senior leader responsible for driving enterprise IT service delivery, infrastructure strategy, and client partnership excellence. This role integrates executive client engagement, technical operations, and business development to ensure scalable, secure, and high-performing solutions across commercial and federal environments. Serving as a member of the Executive Leadership Team, this individual shapes organizational strategy, drives operational maturity, and leads technology-enabled growth initiatives. The role requires executive presence, strong sales acumen, and a willingness to engage directly in both client delivery and deal execution. Key Responsibilities: Strategic Leadership, Sales & Client Engagement - Serve as the executive escalation point for complex client issues and critical service delivery matters. - Build, maintain, and expand trusted client relationships, aligning IT services with long-term business and mission objectives. - Lead business development efforts , including pipeline development, opportunity shaping, and direct participation in capture and proposal strategies. - Dr...