Dispatcher- Queens NY

Job description

Royal Waste Services is seeking a Roll-Off Dispatcher to join our team in Queens, NY. This role is essential to keeping our operations running smoothly by coordinating drivers, resolving service issues, and supporting our customer service and operations teams. If you thrive in a fast‑paced environment and excel at multitasking under pressure, we want to hear from you. Hourly Rate 🚛: $28–$30/hr. (depending on relevant experience) Schedule ⏰: Monday–Saturday, 12:00 AM – 9:00 AM (Overnight shift, 6 days/week) Position Summary: The Roll-Off Dispatcher is responsible for managing incoming requests, dispatching drivers based on priority, and ensuring timely and accurate service delivery. This position requires strong communication skills, excellent computer proficiency, and the ability to remain calm and organized in a high‑volume environment. Key Responsibilities: - Coordinate with customer service, operations, and other departments to resolve service issues and customer disputes. - Investigate and resolve inquiries related to missed pick-ups, misplaced containers, and property damage. - Support drivers by clarifying service details before pick-up or delivery. - Schedule and dispatch wo...