Senior Member Services Representative

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose: The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and tools obtained through their work experience as well as a comprehensive understanding of all MSR responsibilities. They assist in training other employees in all MSR duties and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level* - Prepare, order, and verify cash delivery and shipments. - Demonstrate the ability to resolve problems across all delivery channels and independently utilize critical thinking. - Review and take appropriate action on various reports. - Provide employee support in resolving member and procedural problems. - Research and resolve member complaints. - Assist in the supervision of the Member Services Representative area including ensuring credit union policy and regulatory compliance. - Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits at the direction of the Member Services Manager. Performance Expectati...