General Manager

Job description

Courtyard by Marriott - Jackson, TN SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1) Happy Guests 2) Spotless Cleanliness 3) Product Consistency & Quality 4) Teamwork SECTION TWO: General Manager, Role Specific Duties and Expectations The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Stron...