Client Contact Manager for German market

Job description

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS? We are currently looking for an experienced Manager, Client Contact to support the Client Services team for our location in Poznan. What you will be doing: You will be a part of the team responsible for direct phone, e-mail service for mutual fund clients in EMEA region (German market). Your day to day will consist of: - Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients. - Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the EMEA region. - Continually improving the process while keeping key controls top of the mind. - Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmospher...