Financial Services Specialist II

Job description

The Financial Services Specialist II is a key member of Tendo's Support Services team, delivering exceptional support to patients, providers, and Navigators across Tendo’s MDsave Marketplace. Reporting to the Support Services Manager, this role owns both pre- and post-purchase communications — from guiding prospective patients through the search and purchase of bundled medical procedure vouchers, to researching and resolving billing issues, provider payment discrepancies, claims, and aging vouchers. This is a great fit for someone who combines strong customer service instincts with medical billing knowledge and wants to make a real impact in how people access and afford healthcare. About Tendo: Make an impact—join our team! We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Our team-driven culture and rapid growth have earned us recognition as one of Forbes’ Top Startup Employers for 2024, 2025, and 2026. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregi...