Enterprise Customer Success Manager

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Enterprise Customer Success Manager Location: London/ Cambridge (UK), Norway: Employment Type: Full-time: The job: Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. - They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. - CSMs manage a set of accounts by creating success plans and executing against them. - They regularly check-in with the customer, understand the customer's industry, business, and goals. - They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. - They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. - They work in tandem with the Account Manager and hand off qualified opportunities for expansion. - They act as the customer advocate internally to ensure timely and po...