Guest Relations Manager

Job description

JOB SUMMARY: Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE: Education and Experience: - High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR: - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES: Managing Guest Services and Front Desk Operations Maintaining Guest Services and Front Desk Goals Supporting Projects and Policies Related to Guest Experience and Safety Ensuring and Providing Exceptional Customer Service Managing and Conducting Human Resource Activities - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate beha...