Customer Service Representative

Job description

Job Posting: We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Millennium Lighting. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today. The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner. Responsibilities: - One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch. - Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average. - Phone Calls: Answering custom...