Technician, Engineering

Job description

Position Summary: The Field Service Engineering Technician provides technical support and report writing for Field Service technicians to ensure repairs are completed and documented in compliance with TPI and OEM standards. Acts as the point of contact for field technicians and field supervisors regarding engineering issues and processes. Interacts with customer engineering staff to communicate as found conditions, repair progress, and final reports. Assists with the maintenance of existing procedures and the creation of new procedures as needed with support from more senior engineering and other staff. Essential Duties and Responsibilities: - Compile photos and other repair data into complete repair reports and submit to customers for approval, notify field technicians of approval or rejection. - Review repair process photos submitted by technicians - identify deviations from approved TPI and customer repair standards. - Identify corrective actions as needed for defective repairs and communicate required steps to field technicians. - Support field technicians by approving work at engineering hold points or obtaining approval from customers or senior engineering staff. - Communicat...