Customer Journey Manager

Job description

End Date Friday 15 May 2026 Salary Range: £40,824 - £45,360 We support flexible working – click here for more information on flexible working options Flexible Working Options: Hybrid Working, Job Share Job Description Summary: JOB TITLE: Customer Journey Manager SALARY: £40,824 - £45,360: LOCATION(S): Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. Job Description: What you'll be doing: At Lloyds Banking Group, we believe great journeys start with phenomenal people. As a Customer Journey Manager (CJM) , you’ll support the design and improvement of experiences that matter—connecting insight, design and delivery to help create journeys that are meaningful, efficient and colleague‑led. You’ll join a 20+ strong community of Customer Journey Managers —a supportive, like‑minded group brought together by a shared passion for insight‑led change, collaboration and improving colleague experience across the Group. You’ll be a...