Stone - Support Engineer - Projects Orlando, FL

Job description

Job DetailsJob Location: Orlando - Stone - Lake Mary, FL 32746Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment. As a Support Engineer, you will diagnose and resolve system issues, coordinate service and maintenance calls, and ensure compliance with Federal, State, and local regulations. This position is key in maintaining customer satisfaction, supporting project teams, and delivering high-quality security solutions. Key Responsibilities: Technical Support & Troubleshooting: Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP. Diagnose and resolve system performance issues, ensuring optimal functionality. Perform custom systems integrations, detailed system upgrade planning, and system audits. Service & Maint...