Service Desk Support – Senior (Team 10)

Job description

Purpose and Impact: Amentum is searching for a Top-Secret cleared Service Desk Support Specialist to join our team in Washington, DC. You will be working in an organization that’s mission is to accelerate operations through data and new analytical insights. The entire section leverages agile and works to provide enhanced reporting and global searching capabilities to facilitate task management, cross-utilization, and address national intelligence priorities while protecting confidential data and sources. The Service Desk Support specialist is a part of a team that will lead large-scale data analysis projects to design and deliver on premises and cloud-based applications. The Service Desk Support specialist is responsible for providing support to application users on a variety of issues. You will identify, research, and resolve technical problems. You will ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Work Schedule: Typically, Monday through Friday 8-hour days onsite. Flexibility within a 2-week pay period to reach 80 hours. Essential Responsibilities: In this role, you will provide support to end users...