Delano Service Agent

Job description

Company Description We are looking for Delano Service Agent - PBX to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description: JOB OVERVIEW: Under the general guidance of the Delano Service Agent - PBX - provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property. PBX Agent is responsible for assisting both guest and internal calls, ensuring all requests...