Collection Recovery Mgr

Job description

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! We’re looking for an experienced Consumer Operations Manager (M1) to lead a high-performing team and drive operational excellence across our consumer products portfolio. The ideal candidate brings 3–5 years of people-management experience, a passion for coaching and developing talent, and a track record of end-to-end performance management—from goal setting to coaching, calibration, and performance evaluation. Primary responsibilities include: Qualifications, Education, Certifications and/or Other Professional Credentials - Meets and/or exceeds all supervisory goals and objectives as defined by departmental standards. - Leads development and implementation of department policies and procedures for efficient business processes. - Provide day-to-day leadership, mentorship, and career development for a team within Consumer Operations; foster an inclusive, accountable, and feedback-driven culture. - Partner with legal, risk, and QA/QC to maintain strong operational controls, audit readiness, and issue remediation. - Assists with developing and executing str...