Care Navigator

Job description

Key Responsibilities Quality & Clinical Compliance: - Complete OCH screenings in accordance with organizational standards (>90% completion). - Support Advance Care Planning (ACP) discussions and documentation (>85% completion). - Manage medication refill requests efficiently, maintaining low monthly volume. - Identify, document, and report OCH adverse events accurately and timely. Operations & Care Management: - Support completion of APCM care plans aligned with patient needs. - Coordinate patient scheduling to ensure timely follow-ups and visits. - Complete patient consenting processes accurately. - Support enrollment and ongoing management of Behavioral Health Integration (BHI) services. - Assist clinicians with visit and note preparation to support efficient, high-quality documentation. Administrative Excellence: - Maintain accurate insurance information and patient facesheets. - Ensure care plan flags and documentation are complete and up to date. - Process patient discharges according to defined workflows. - Support audits and administrative reviews with accurate, timely documentation. Relationship Management: - Build and maintain strong relationships with partner facilities....