Large Format Printer -Field Service Engineer

Job description

Large Format Printer -Field Service Engineer Description -: Job Description About the opportunity: The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers. What you’ll do: Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment. Determine site and equipment requirements. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of custo...